DE THERMOMEESTER
Terms and conditions
Version 15 September 2026 | for consumers and business clients
| Operator | De Thermomeester, sole proprietorship of Ringo van Galen |
|---|---|
| Registered address | Freek Oxstraat 7H, 1063 ZS Amsterdam (not open to visitors; by appointment only) |
| Chamber of Commerce (KvK) | 56981589 |
| VAT ID | NL002215357B16 |
| Contact | 085 060 0054 | info@dethermomeester.com | www.dethermomeester.com |
This is a translation of the Dutch terms and conditions. The Dutch version is legally binding.
Article 1 - Definitions
Client: the natural person or legal entity that enters into an agreement with De Thermomeester.
Consumer: a natural person who is not acting for purposes relating to their trade, business, craft or profession.
Work: all agreed supplies and installation, inspection, maintenance, breakdown and repair activities.
Appliance: the central heating boiler named in the maintenance agreement.
Installation: the appliance and the associated components to which the individual assignment relates.
Subscription: Meester Service or Meester Zeker.
Initial inspection: the one-off technical assessment carried out prior to acceptance of the appliance; this is not a maintenance service.
Start date: the date on which De Thermomeester confirms in writing, following the initial inspection, that the appliance has been accepted and the subscription has been activated.
Contract year: each period of twelve months from the start date of the subscription.
Regular opening hours: the opening hours published on the website, excluding public holidays.
Service area: the regular service area stated on the website or in the agreement.
Additional work: work and supplies that are not included in the original assignment or subscription cover.
Article 2 - Applicability
These terms and conditions apply to all offers, quotations and agreements of De Thermomeester for supply, installation, inspection, maintenance, breakdown assistance, repair and subscriptions.
Deviations only apply if agreed in writing. In the event of conflict, the quotation, maintenance agreement and any special arrangements take precedence over these terms and conditions.
For consumers, mandatory statutory rights remain fully in force. A conflicting provision does not apply to the extent the law so provides.
These terms and conditions are made available electronically or on paper before or when the agreement is concluded, in a way that enables the client to store them.
Article 3 - Offer and agreement
A quotation is valid for 14 days from the date of the quotation, unless the quotation states a different period.
An offer states the work, materials, price, VAT, payment moments and planning as clearly as possible. Obvious errors or mistakes do not bind De Thermomeester.
The agreement comes into existence through written or electronic acceptance, or because De Thermomeester begins performance with the client's consent.
Estimated prices may only be exceeded within the statutory limits. De Thermomeester gives timely warning when a relevant excess is expected.
Images, technical data and efficiency estimates are indicative, unless expressly included as a guaranteed characteristic.
Article 4 - Prices and additional work
Prices for consumers include VAT, unless clearly stated otherwise. Prices for business clients exclude VAT, unless clearly stated otherwise.
Additional work is charged separately. If additional work, materials or replacement prove necessary during the work, De Thermomeester informs the client in advance of the necessity and expected costs. Performance follows only after consent, except in the case of immediately necessary safety measures.
Costs arising from incorrect or incomplete information, poor accessibility, hidden defects, asbestos, a defective existing installation, necessary structural work or circumstances that could not be identified in advance may qualify as additional work.
Parking, permit, crane, scaffolding and other location-related costs are charged separately when this has been notified in advance or could not reasonably have been established beforehand.
Article 5 - Payment
For installation assignments, De Thermomeester may request a deposit of 30%. The assignment is only definitively scheduled once the deposit has been received, unless otherwise agreed.
A stand-alone maintenance service, initial inspection or breakdown visit is paid immediately on completion by card, payment request or bank transfer. If direct payment is not possible for a technical or previously agreed reason, a payment term of 14 days applies.
For installation assignments, the deposit is deducted. The remaining amount and other invoices must be paid within 14 days. Subscription fees are paid monthly in advance, preferably by direct debit.
If a direct debit fails, the payment obligation remains in place. De Thermomeester may, after a reasonable payment reminder, suspend non-urgent subscription services until the outstanding amount has been paid.
In the event of late payment, a consumer first receives a free statutory fourteen-day notice. Only after that may statutory interest and extrajudicial collection costs become due.
A business client is automatically in default once the payment term has expired and owes statutory commercial interest and reasonable collection costs.
Goods supplied remain, to the extent legally possible, the property of De Thermomeester until all amounts due have been paid.
Article 6 - Performance and cooperation
De Thermomeester performs the work with due care, competently and in accordance with applicable statutory regulations.
Stated performance and response times are target times, unless a strict deadline has been agreed in writing.
The client provides, in good time, correct information, safe and unobstructed access, working utilities and a suitable place of work.
The client reports known defects, renovations, asbestos risks and particulars of the existing installation in advance.
De Thermomeester may engage qualified subcontractors and assistants and remains responsible to the client for the agreed performance.
De Thermomeester may suspend the work when performance is unsafe, required information is missing, or amounts due have not been paid despite a reminder.
Article 7 - Delivery and complaints about the work
The work is delivered when De Thermomeester reports that it is complete and the client accepts it or takes it into use.
Visible defects are recorded on delivery and remedied within a reasonable period. Minor defects that do not prevent safe use are not grounds for refusing delivery.
The client checks the work as soon as possible. A complaint does not affect the obligation to pay the undisputed part.
Article 8 - Stand-alone boiler maintenance
The consumer price for a standard stand-alone maintenance service is €189 including VAT, covering the call-out charge within the regular service area and regular maintenance materials.
The standard maintenance service includes inspection, customary cleaning, a check of operation and safety, and a flue gas analysis where applicable.
Regular maintenance materials are gaskets, seals and similar consumables prescribed by the manufacturer for normal periodic maintenance, or customary according to professional judgement. Components, repair parts and materials for resolving a fault or breakdown are not regular maintenance materials.
Not included are defective or worn components, repairs, breakdown work, remedying existing defects, overdue or exceptionally extensive maintenance, work outside the boiler, parking, and surcharges outside the service area or outside regular opening hours.
Additional materials, parts and work are discussed in advance and charged separately, except where immediate action is needed to limit an acute safety risk.
Article 9 - Subscriptions and cover
De Thermomeester offers only Meester Service and Meester Zeker. Both subscriptions apply to one accepted boiler at one address and include scheduled maintenance once every 24 months.
Meester Service – €9.95 per month
Included: labour, call-out charge and regular maintenance materials for the scheduled maintenance service within the service area.
Included: call-out charge for up to two covered breakdown visits per contract year within the service area and during regular opening hours.
Not included: labour for breakdowns, repair parts and breakdown materials, parking, surcharges and other excluded work.
Meester Zeker – €14.95 per month
Included: labour, call-out charge and regular maintenance materials for the scheduled maintenance service within the service area.
Included: call-out charge and the first 60 minutes of labour for up to two covered breakdown visits per contract year, within the service area and during regular opening hours.
Not included: labour beyond the first 60 minutes, repair parts and breakdown materials, parking, surcharges and other excluded work.
Unused visits, minutes, maintenance services or other entitlements are not paid out, carried forward or transferred to a subsequent contract year.
A visit in which no fault is found in the covered appliance, or in which the problem turns out to fall outside cover, is charged at the rate then applicable. De Thermomeester will report this as soon as this can reasonably be established.
Subscription cover does not entitle the client to free replacement of the appliance and is not an insurance or a guarantee against all defects.
Article 10 - Initial inspection and acceptance
A one-off initial inspection of €75 including VAT applies at the start. The initial inspection is not a maintenance service and does not include repairs, maintenance materials, replacement parts or the remedying of existing defects.
Cover for maintenance and breakdowns only begins once the initial inspection has been carried out, the appliance has been accepted in writing, and any remedial work set as a condition has been completed. Monthly subscription fees are due from the start date. The email request and the period before acceptance do not yet give rise to monthly subscription fees.
De Thermomeester may refuse the appliance or first require repair or maintenance if it is unsafe, has overdue maintenance, is not normally accessible, was not installed in accordance with regulations, is older than 15 years, or parts are not reasonably available. An older appliance may only be accepted following express written acceptance.
If the maintenance history is unknown or maintenance proves necessary at the start, the client first receives a separate proposal. Rejection of that proposal may mean the appliance is not accepted. The initial inspection carried out remains payable.
The subscription applies solely to the appliance named in the maintenance agreement. Replacement, relocation or alteration must be reported immediately and may require a new initial inspection.
Article 11 - Scheduled maintenance
Scheduled maintenance takes place once every 24 months. The first maintenance date is determined after acceptance on the basis of the last demonstrably performed maintenance and is confirmed to the client in writing. De Thermomeester will contact the client to arrange an appointment.
The client remains responsible for responding in good time and granting access. If, after at least two reasonable attempts to make contact, no appointment can be made, the subscription continues and the maintenance service is not automatically forfeited, but performance may be postponed until contact has been restored.
The maintenance frequency is not a guarantee that no breakdown, wear or safety issue will arise during the intervening period. The client reports signs of a fault or unsafe situation immediately and stops using the appliance where reasonably necessary.
Article 12 - Breakdowns and exclusions
A covered breakdown is an unexpected technical fault in the accepted appliance arising from normal use. Breakdown assistance is scheduled as soon as possible during our regular opening hours. Timing depends on our schedule, urgency and availability, unless otherwise agreed in writing.
Not covered are problems caused by incorrect or improper use, overdue maintenance predating acceptance, external causes, power, gas or water outages, frost, lightning, fire, water or moisture damage, contamination originating from the installation, insufficient water pressure due to an external leak, structural causes, or work carried out by third parties.
Also not covered are radiators, thermostats, underfloor heating, pipework, taps, expansion vessels outside the appliance, flue gas discharge and air supply outside the appliance, heat pumps, water heaters, pumps or other peripheral equipment, unless included in writing in the agreement.
Maintenance and repair work may be refused or suspended when safe working is not possible, parts are not available, the appliance cannot reasonably be repaired for economic or technical reasons, or statutory regulations prevent performance.
Work outside regular opening hours, urgent work, parking and travel outside the service area are only carried out once the applicable surcharge has been accepted.
Article 13 - Term, price changes and termination
The subscription has a minimum term of 24 months from the start date. After this period, the subscription continues for an indefinite period.
After the minimum term, a consumer may terminate at any time, subject to a notice period of no more than one month. Termination may take place by email via info@dethermomeester.com or through a simple termination facility on the website.
In the event of relocation or replacement of the appliance, the parties will assess whether continuation is possible. Statutory termination rights of consumers remain unaffected.
De Thermomeester may adjust subscription fees once a year in line with the development of the CBS consumer price index. An additional price increase due to demonstrable cost increases is notified at least one month in advance. Where required by law, the consumer may terminate before the effective date.
De Thermomeester may terminate the subscription, subject to a reasonable notice period, where performance has become permanently impossible or unsafe, the appliance can no longer be repaired, parts are structurally unavailable, or the client materially fails to fulfil its obligations despite being given notice of default. Amounts already due remain payable.
Article 14 - Appointments, cancellation and non-attendance
An appointment may be rescheduled or cancelled free of charge up to 48 hours before the agreed time.
In the event of cancellation within 48 hours, non-attendance, or the absence of safe access, De Thermomeester may charge €75 including VAT, unless the client demonstrates that this cannot be attributed to them or that the actual loss suffered is lower.
For cancellation of an accepted installation assignment after the statutory cooling-off period, the costs already incurred and reasonably no longer avoidable are payable, including work carried out and specially ordered or non-returnable materials. Costs saved are deducted.
Article 15 - Consumer right of withdrawal
In the case of a distance contract or an off-premises contract, the consumer is in principle entitled to a 14-day cooling-off period, save where the law provides an exception.
The consumer may withdraw from the agreement by means of an unambiguous statement or by using the separate model withdrawal form made available electronically by De Thermomeester.
If performance begins during the cooling-off period at the consumer's express request, the consumer pays, upon withdrawal, the proportionate part performed up to that point.
The right of withdrawal for a service lapses only after performance has been fully completed, where the consumer has expressly consented in advance to the commencement of performance and has acknowledged that the right lapses upon full performance.
In the case of urgent repair or maintenance work expressly requested by the consumer, the right of withdrawal does not apply to the urgently requested work, to the extent provided by law. Additional services or products do not automatically fall under this exception.
Article 16 - Warranty and statutory rights
De Thermomeester remedies free of charge any defects in its own installation work that become apparent within 18 months of delivery and are attributable to De Thermomeester, unless a longer period has been agreed in writing.
For products supplied, the manufacturer's warranty applies to the extent granted. For consumers, this never limits the statutory rights to a sound product and properly performed work.
The warranty does not apply to normal wear and tear, incorrect use, insufficient maintenance, alterations or repairs by third parties, external causes of damage, or defects in existing components on which no work has been carried out.
The client reports a defect within a reasonable time and gives De Thermomeester a reasonable opportunity to investigate and remedy it.
Article 17 - Liability
De Thermomeester is liable for direct loss resulting from an attributable failure, within the limits of the law.
For business clients, liability is limited to the amount paid out under the liability insurance, increased by the excess. If no payment is made, liability is limited to the invoice amount of the relevant assignment, up to a maximum of €10,000.
De Thermomeester is not liable to business clients for indirect loss, such as consequential loss, loss of profit, missed savings and business interruption.
Limitations do not apply in the case of intent or wilful recklessness on the part of De Thermomeester and do not affect mandatory consumer rights.
The client is responsible for loss caused by incorrect information, unsafe circumstances or defects in items supplied by the client or by third parties.
Article 18 - Force majeure
In the event of circumstances beyond reasonable control, including failure of suppliers, scarcity, extreme weather conditions, government measures, illness, strike action, network failure or transport disruption, obligations are suspended for as long as performance is reasonably impossible.
If the force majeure lasts longer than 60 days, either party may terminate the part not yet performed. Performance already delivered and reasonable costs specifically incurred for the assignment remain payable.
Article 19 - Complaints
Complaints are reported as soon as possible and with sufficient description via info@dethermomeester.com or 085 060 0054.
De Thermomeester will in principle respond within 14 days. If more time is needed, the client will receive an acknowledgement of receipt with an indication of the further period required.
The client first gives De Thermomeester a reasonable opportunity to investigate the complaint and, if justified, to remedy it.
Article 20 - Personal data
- De Thermomeester processes personal data in accordance with the privacy statement at www.dethermomeester.com/privacyverklaring.
Article 21 - Amendment of terms and conditions
De Thermomeester may amend these terms and conditions for future agreements.
Changes to existing subscriptions are communicated at least one month in advance. If a change is materially disadvantageous, a consumer may terminate before the effective date, unless the change is necessary due to legislation or does not cause any disadvantage.
Article 22 - Governing law and disputes
Dutch law applies to every agreement.
The parties will first attempt to resolve a dispute through consultation.
Disputes will be submitted to the Dutch court with jurisdiction under the law. For consumers, no court with statutory jurisdiction is excluded.